Privacy matters to us, so this page explains our approach to privacy on all Policy Services websites and how it affects you.
- We collect anonymous statistics about your visit, like which of our pages you viewed.
- If you sign up with us we take great care to keep your information safe and we'll never share it with others without your express permission.
- We never share your data with 3rd parties except to help us deliver our own services.
These are just the key points. If you need detail, keep reading.
Measuring our visitors
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous - so we don't know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
If you sign up for our service
When you sign up for our service we will record specific personal information about you, such as your name and email address.
We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any time.
We may send you email notifications regarding your service or which you have specifically requested (like notifications). You have the ability to opt out of any of this communication at any time.
We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.
If you provide us with details through our "Contact Us" form, the data you give to us is covered by the Data Protection Act 1998. As above, we will never sell your data, but we may enter and store the data provided by you into computer systems in order that we can answer any questions you have in the most efficient way possible.
Policy Services take many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:
- Use of SSL encryption for sensitive data
- Hardware stored in secured datacentres behind firewalls
- All access to information restricted by password
Whilst we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.
Of course you are responsible for keeping your password and user details confidential. Nobody at Policy Services will ever ask you for your password, so please don't trust anybody asking you for it.
Policy Holder Complaints
Our aim is to always provide you with a first class service in conjunction with your own Financial Adviser. However there may be occasions where you feel that our service wasn't as good as it should have been.
If you wish to register a complaint, please write to Policy Services Ltd, PO Box 13594, Linlithgow, EH49 9BB or telephone 0345 450 7806. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4 567.